1. Introduction

Viwanna is an app developed and operated by VisionProHub LLC ("we", "our", or "us"). This Privacy Policy explains how we access, collect, use, share, retain, and delete information when you use Viwanna, including the website at https://www.viwanna.com, the portal at https://portal.viwanna.com, and the Viwanna mobile apps for iOS and Android, together with their integrations with Google Calendar, Facebook/Meta, Square, payment processors, messaging providers, and infrastructure providers.

2. Information We Collect

• Account and contact information: Name, email address, phone number, login identifiers, credentials, business role, and support communications.
• Business information: Company name, branch details, appointment settings, service configurations, customer records you enter, and workflow preferences.
• Calendar and scheduling data: Appointments, event titles, times, attendees, notes, and calendar identifiers needed to schedule and synchronize services.
• Google Calendar data: When you authorize Google Calendar access, we store OAuth tokens to create, read, update, and delete calendar events on your behalf. We only request the calendar.events scope and your Google account email address (to show which account is connected), and we do not access Gmail, contacts, Drive, or other Google data.
• Meta/Facebook data: If you use Facebook Login or Meta tools, we may receive the profile information you authorize, such as name, email address, app-scoped user ID, and data needed to provide the requested feature.
• Mobile app and device data: Device type, operating system, app version, language, push notification token, IP address, the approximate country derived from your IP address, and the permissions you grant in the app.
• Optional media and chat data: Messages, images, files, audio recordings, or other content you choose to send through chat, support, or service workflows.
• Usage and security data: Logs, IP addresses, browser type, pages viewed, app interactions, session data, fraud prevention signals, and audit records.
• Mobile permissions: Camera (only when you choose to take a photo or video); photos, videos and files you choose with the system picker; microphone (calls, voice messages and voice assistant); contacts (read only, when you open contact import; only the contacts you select are saved as customers); notifications; and, for calls on Android, managing calls, full-screen incoming call alerts, displaying over other apps and Bluetooth audio devices. You can revoke any permission in your device settings.

3. How We Use Your Information

• To provide, operate, and improve our platform and services.
• To create and manage accounts, authenticate users, and provide customer support.
• To sync appointments and calendar events with Google Calendar when you authorize it.
• To send transactional notifications such as appointment reminders, WhatsApp messages, SMS messages, emails, push notifications, and service updates.
• To maintain security, detect abuse, debug errors, measure performance, and prevent fraud.
• To comply with legal obligations and protect against fraudulent or unauthorized activity.

4. Google API Services

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We use Google Calendar data only to provide calendar synchronization features requested by the user. We do not sell Google user data, use it for advertising, or share it with third parties except as necessary to provide or secure the calendar integration, comply with law, or with your explicit consent.

5. Meta/Facebook Services

Our site and apps may use tools from Meta Platforms, Inc., including Facebook Login for Business and messaging through WhatsApp Business, Messenger and Instagram. These tools may collect data according to Meta's policies. If you use Facebook Login, we access only the information you authorize. We do not post to your profile or access your friend list without explicit permission. You may remove the app from your Facebook settings and may request deletion through our data deletion page.

6. Apple and Mobile Platform Services

Our iOS app uses Apple Push Notification service (including incoming call notifications). Our Android app uses Firebase Cloud Messaging for push notifications. Push notifications are sent through Expo. Our apps do not use Sign in with Apple, App Store or Google Play in-app purchases, advertising SDKs, analytics SDKs or crash reporting SDKs. Subscriptions are paid through Stripe.

7. Data Sharing and Third Parties

We do not sell your personal data. We may share data with:

• Google LLC for Google Calendar (only if you connect it), push notifications on Android (Firebase Cloud Messaging) and app distribution on Google Play.
• Apple Inc. for app distribution on the App Store and push and incoming call notifications on iOS.
• Meta Platforms, Inc. for Facebook Login for Business and the WhatsApp, Messenger and Instagram messaging features you connect.
• Messaging and communications providers telephony and SMS providers, for calls, SMS, verification codes and appointment reminders. Push notifications are delivered through Expo.
• Infrastructure and security providers We host our servers, databases, file storage and email on infrastructure we operate. We use Cloudflare for network security and bot protection.
• Payment processors Stripe and MercadoPago, to process subscriptions and payments. Card data is entered directly with them; we do not store full card numbers.
• Square only if you choose to connect Square to import your catalog or customers.
• Artificial intelligence providers When you use AI assistant, voice agent, call or transcription features, the text, audio or content needed for that request is sent to third-party AI and speech-to-text providers to generate the response or transcription. AI features are optional.
• Legal authorities when required by law, legal process, or to protect our rights, users, systems, and business.

8. Cookies and Tracking

Our websites and portal use only essential cookies and local storage (for example, your language preference and login session) and Cloudflare Turnstile to prevent abuse. We do not use advertising pixels or third-party analytics. Our mobile apps do not track you across apps or websites owned by other companies, do not include advertising, analytics or crash reporting SDKs, and we do not share data with data brokers. You can manage cookies in your browser and app permissions in your device settings.

9. Data Retention and Deletion

We retain data while your account is active or as needed to provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and keep business records. Google OAuth tokens are stored only while you maintain the calendar connection. You may revoke access in your Google Account, Facebook app settings, Apple account settings, device settings, or within the Viwanna portal when available. You can request account and data deletion at https://www.viwanna.com/data-deletion or by emailing [email protected] with the subject "Data Deletion." We process deletion requests within 30 days unless a longer period is required by law or necessary for legitimate security, fraud prevention, billing, tax, accounting, or dispute purposes.

10. In-App Account Deletion

You can delete your account from inside the Viwanna app. Customers: go to My Settings and tap Request deletion of my data (15-day grace period; you can cancel it from the same screen). Business owners: go to Settings and tap Close business (30-day grace period). If you cannot access the app, you can request deletion at https://www.viwanna.com/data-deletion, or by email to [email protected]. Deleting an account removes it and its associated personal data from our active systems, except limited records we must keep by law.

11. Security

We use security measures such as HTTPS, access controls, encrypted storage of sensitive tokens where appropriate, logging, monitoring, backups, and least-privilege operational practices. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Your Rights and Privacy Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal data. You may also opt out of certain marketing communications, revoke third-party integrations, manage device permissions, and request account deletion. To exercise these rights, contact us at [email protected] or visit https://www.viwanna.com/data-deletion.

13. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

14. International Processing

VisionProHub LLC, the company that develops Viwanna, is based in New Jersey, United States. Your information may be processed in the United States or other locations where we or our service providers operate. We take steps designed to protect personal data according to this policy and applicable law.

15. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes by posting the updated policy on this page with a new date. Continued use of our services after changes are published constitutes acceptance of the updated policy where permitted by law.

16. Contact Us

If you have questions about this Privacy Policy, please contact us:

Viwanna (VisionProHub LLC)
Email: [email protected]
Website: www.viwanna.com